Elite AV Hire is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or use our audio visual equipment hire and related services.
Elite AV Hire is a trading style of Humphries Audio Visual Limited, registered in England and Wales under company number 06595299.
For the purposes of UK data protection law, Humphries Audio Visual Limited is the data controller responsible for the personal information covered by this Privacy Policy.
What Personal Information do we Collect?
We may collect personal information when you contact us, submit an enquiry, request a quotation, make a booking or use our services.
This information may include:
Your name
Company or organisation name
Job title
Email address
Telephone number
Billing address
Event or venue address
Details about your event
Details of the AV equipment or services required
Quotation and booking information
Payment and transaction information
Information provided within enquiries or correspondence
Records of communications between you and us
We may also collect technical information when you use our website. This may include your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
How do we Collect Personal Information?
We may collect personal information directly from you when you:
Complete a contact or enquiry form
Contact us by telephone or email
Request information about our services
Request a quotation
Make a booking
Arrange a venue or site visit
Hire audio visual equipment
Request AV setup or installation
Request technical support
Communicate with us before, during or after an event
We may also receive relevant information from event organisers, venues, contractors, suppliers, referral partners or other organisations involved in providing an event or service.
Limited technical information may also be collected automatically when you visit our website.
How do we Use your Personal Information?
We may use your personal information to:
Respond to enquiries
Discuss your AV hire requirements
Recommend suitable equipment and services
Prepare and provide quotations
Process and manage bookings
Plan AV requirements
Coordinate equipment hire
Arrange delivery and collection
Arrange equipment installation and setup
Coordinate access to event venues
Provide technical support
Communicate with you about your booking or event
Process payments and maintain financial records
Manage customer relationships
Improve our services
Operate and improve our website
Maintain website and business security
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims
We only process personal information where we have an appropriate lawful basis for doing so.
What is our Lawful Basis for Processing your Information?
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to take steps at your request before entering into a contract.
It is necessary to perform a contract with you.
We have a legitimate interest in responding to enquiries, managing bookings, providing our services and operating our business.
We need to comply with a legal obligation.
You have given us consent for a particular use of your information.
Where we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights and interests override them.
Where we rely on consent, you can withdraw your consent at any time.
Marketing Communications
We may use your contact details to provide information about Elite AV Hire, our audio visual equipment hire services and related services where we have a lawful basis to do so.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option provided within a communication.
Stopping marketing communications will not prevent us from contacting you where necessary in connection with an enquiry, quotation, booking or service you have requested.
Who do we Share Personal Information With?
We do not sell your personal information.
Where necessary to operate our business or provide our services, we may share relevant personal information with:
Event venues
Contractors and subcontractors
Freelance technicians and event professionals
Audio visual equipment suppliers
Event production partners
Delivery and logistics providers
Website hosting and IT providers
Email and communication providers
Payment and accounting providers
Professional advisers
Website analytics providers
Government authorities, regulators or law enforcement agencies where required by law
We only share personal information where there is an appropriate reason to do so.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
International Data Transfers
Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures to ensure that the transfer complies with UK data protection law and that appropriate safeguards are used where required.
How Long do we Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information may depend on:
The type of information
The reason it was collected
Our relationship with you
Whether you have an active or previous booking
Legal and regulatory requirements
Accounting and taxation requirements
Whether information may be required in connection with a legal claim
When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.
How do we Protect your Personal Information?
We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Access to personal information is restricted to individuals who reasonably require it to carry out their work.
While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.
Some cookies are strictly necessary for the website to function. Other cookies may be used for purposes such as analytics, functionality or advertising.
Where required, non-essential cookies will only be used after you have provided the appropriate consent.
You can accept, reject or manage non-essential cookies through the cookie consent options available on our website.
Further information about the cookies used on our website can be found in our Cookie Policy.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
If you follow a link to another website, we recommend reviewing that organisation's privacy policy before providing any personal information.
What are your Data Protection Rights?
Depending on the circumstances, UK data protection law may give you the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information
Object to certain types of processing
Object to the use of your information for direct marketing
Request the transfer of certain personal information to you or another organisation
Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise any of your data protection rights, please contact us using the details below.
How can you Request Access to your Personal Information?
You can contact us if you would like to know what personal information we hold about you.
We may need to verify your identity before providing personal information to help prevent unauthorised access or disclosure.
We will respond to valid requests within the timeframe required by applicable data protection legislation.
There is normally no charge for exercising your data protection rights. However, there may be limited circumstances where a reasonable fee can be charged or a request can be refused where permitted by law.
Can you Ask us to Delete your Personal Information?
You may have the right to ask us to delete personal information we hold about you in certain circumstances.
This right is not absolute. We may need to retain certain information where we have a legal obligation to do so or where there is another lawful reason for retaining it.
If you request deletion, we will consider your request in accordance with applicable data protection legislation.
How to Contact Us
If you have questions about this Privacy Policy, how we process your personal information or your data protection rights, please contact:
Elite AV Hire
A trading style of Humphries Audio Visual Limited
Company Number: 06595299
How to Make a Complaint
If you have concerns about how we collect or use your personal information, please contact us first so we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.